“Despite this, email and text notifications are currently underused by public benefits agencies,” the Studio said. Multi-channel notifications are named specifically as an opportunity to minimize burden on the public in OMB Memo M-22-10, Improving Access to Public Benefits Programs Through the Paperwork Reduction Act. ![]() adults with an income of less than $30,000 have a cellphone, the likelihood of successful delivery and follow-through greatly increases by offering text and email options in addition to postal mail and Improving the quality and successful delivery of notifications to program participants greatly reduces the incidence of “churn” – people being unenrolled and then re-enrolling to programs within a few months – and can help increase cross-program eligibility awareness and enrollment.The team of techies noted that there are many reasons why it’s advantageous for benefits agencies to offer multiple modes of communication to reach participants with critical program information: The Studio’s first project will tackle text and multi-channel notifications. “To do this, our team is seeking to collaborate with benefits agencies to develop shared technology tools and best practices that can be used by multiple benefits programs simultaneously,” they wrote in the blog. TTS recently created the Public Benefits Studio to focus on fostering a more cohesive, coordinated experience for the public across programs. ![]() According to the agency, most people who are interacting with one benefits program – like healthcare, food assistance, or unemployment insurance – are also interacting with many others. The idea for TTS’ new Public Benefits Studio sparked from the Federal government’s recent push to improve the public’s experience of critical government services. Notify, designed to allow benefits program staff to start sending customized text messages to program participants at minimal cost,” they wrote. “We’re starting by piloting a digital notifications service, which we are currently calling U.S. “As our first bet, the Studio is exploring opportunities to close this gap in adoption of plain-language, multi-channel notifications,” the Feb. TTS’ newly established Public Benefits Studio wants to collaborate with other government agencies, non-profits, and vendor teams working to improve access to and delivery of programs on their pilot digital notifications service, dubbed U.S. ![]() The General Services Administration’s (GSA) Technology Transformation Services (TTS) customer experience hub is exploring a text notification system to reach participants with critical program information like application deadlines and interview reminders.
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